The Team

Get the real 411 on
the Sodexo team.
Robin Cox Diane Weigel
Tom Cipollina Roopesh Ranganathan  
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  Diane Weigel Roopesh Ranganathan
Director - Maximo Technical Competency Center (MTCC)
Global Information Systems & Technology
Buffalo, NY

Favorite Quote:
"A man is but the product of his thoughts. What he thinks, he becomes."
        - Gandhi

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Project Management

Roopesh was recently promoted to Director, Maximo Technical Competency Center (MTCC). Roopesh is responsible for Maximo product architecture, development, support and integration to major ERP systems within the zones.

Current Tasks

Roopesh and the Maximo team will maintain Sodexo's commitment to Maximo on a worldwide basis as the technology foundation for our Facilities offer. Major activities in the near future include staffing of the MTCC; working with Maximo, Functional Competency Center and zones on functional requirements; delivering new versions of Maximo that meet business needs; aligning technical partners while establishing strong relationships; and developing deployment and support tools that facilitate widespread global use of the toolset.


Education and Background

I possess over fifteen years of experience in the IT industry as a Senior e-Procurement Architect, Lead BI Applications Architect, Project Manager and Applications Programmer. I specialize in front-end BI tools and designing infrastructure architecture for Hyperion applications, Arcplan’s Dashboard, secured report content delivery portal and back-end programming in SQL, along with administration for multiple strategic systems.

My education includes a Master’s degree in Computer Applications and a Bachelor’s degree in Science, both from the University of Madras.


Wow Factor

Within our team, there is a key phrase most of us find is often applicable: "There is never a dull moment here."

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Roopesh invites you to network with him on LinkedIn

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  Diane Weigel Diane Weigel
Director, Help Desk and Desktop Support
Williamsville, NY

Favorite Quote:
"Attitude is everything."

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Project Management

As a technical representative of the help desk, I participate in many corporate projects. Most recently is Sodexo Password Self Serve. The application was designed and built internally. I also administer the Symon digital signage and call reporting in the help desk environment.

Current Tasks

My current position is Director, Help Desk and Desktop Support. I am responsible for communications and efficiencies related to technical support and end user issue resolution. I manage technical support for the Sodexo NorAm Help Desk Technical Level 1 (outsourced) and Level 2. I also manage Desktop Support for the Buffalo corporate office and Sodexo remote sites.

The technical support and desktop support teams provide end user assistance with hardware and software troubleshooting, including “off the shelf” software, Windows operating systems, malware cleaning, Web browser configuration and all applications not specifically supported by the other help desk teams.


Education and Background

I have been with Sodexo for 19 years. I started as a clerk in Revenue Reporting and then worked for a while as a sales tax audit accountant before moving to the help desk as a technical support analyst. During my time at the help desk, I was promoted to team lead, then manager and then senior manager.

Wow Factor

What I like about my job is that there is always something new. There are deployments and upgrades occurring regularly. I interact with many different people and find relationship building both enjoyable and critical.

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Diane invites you to network with her on Facebook and LinkedIn

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  Robin Cox Robin Cox
Manager Media Design, ETC Team, IS&T
Williamsville, NY

Favorite Quote:
"Simplicity … is the ultimate sophistication"
        - Leonardo da Vinci

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Project Management

With what I do, I have the pleasure of touching many projects: the implementation of SAP as our ERP, applications that service our internal labor, food and unit financial reporting, as well as a wide variety of customized dashboards and data warehousing tools. I have been involved in the design of three versions of our NA intranet, as well as specialized public facing sites and our collection of various country Internet sites. Branding initiatives, photography, e-learning, usability and exhibit solutions are all things I do.

Current Tasks

As Manager, Media Design, I work within the Enhancing Technology Change Team (ETC) within IS&T. I work with development teams to increase usability of our applications through usability studies and tests. UI design comprises a big part of what I do, as do marketing and special projects both in North America and globally. One large special project I am working on is our enterprise-wide Digital Signage project. A day in my life can consist of user experience testing, video shooting and editing, interface design, creating animated e-learning, product marketing and identity creation, and coding Web sites.

Other Projects Robin Has Worked On:
Food Management Systems
Labor Management
Green Team Initiatives


Education and Background

My education is a bit out of the ordinary for someone in an IT organization; Geo Physics, Art and Music have been my areas of study. My college experience was based in Southern California, having attended Mt. San Antonio College and Cal State University Fullerton. My additional education is centered around HCI, allowing me to blend both the analytical scientific side of me with the artistic. I have worked as an art and creative director, film producer, musician and ad agency/studio owner. I have created Web sites, ad campaigns, television commercials and documentaries. I have had the pleasure of always loving what I do for a living.

Wow Factor

What you like about your job/most exciting part of your job:

Two things: The people are great, as is the variety. No two days are the same for me. I am truly lucky to work in such a great organization. Our culture is focused on people, both within the organization and the people we serve, and our corporate citizenship is one that an employee can truly be proud of. Our slogan is “Making every day a better day” and honestly, that's what we do.

Mentor/Hero:

Lee Clow, Global Creative Director of Media Arts and Chief Creative Officer of TBWA Worldwide. Lee has nurtured my ability to see the world from many angles. His influence contributes to the success of my projects on a daily basis.

Point of View

Sodexo is a great place to build a career because...
Sodexo is devoted to developing its employees, and advancement is available to those who wish to attain it. Our HR group is to be commended, for the people who work for Sodexo are truly great and enjoyable to work with. I appreciate the diversity in our staff, great benefits and pride one possesses knowing that you work for a company that cares and is doing good things in the world.

Personal Favorites

Blogs and Sites I Enjoy Reading:

http://www.ted.com
http://www.theadventurelife.org
http://www.thegoodhuman.com
http://www.ducatiblog.info
http://www.motomatters.com
http://www.usabilityblog.com
http://www.organicgardening.com

Favorite Places to Travel:
I've rarely traveled to a place from which my soul did not grow: France, Italy, England, Austria, Mexico, Australia, Papua New Guinea, Indonesia and Canada. I love immersing myself in foreign cultures, seasons, mountains, deserts, seas, oceans and skies. I've also had the pleasure of working and playing in all the aforementioned.

Favorite Genre of Music:
That's a tough one. I enjoy playing as well as listening, and my tastes run the gamut from classical, acoustic guitar, electronic, rock and rap to a wide variety of ethnic music from Africa and South America and French folk music. It's all in my CD and iTunes collection.

 

Network

Robin invites you to network with him on Facebook, Twitter, LinkedIn, Foursquare, SmugMug and Tumblr

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  Tom Cipollina Tom Cipollina
Lead ESM Engineer
Buffalo, NY

Most Memorable Sodexo Moment:
PowerIT (SAP) go-live. It was hectic and we were working long hours, but the sense of teamwork and accomplishment were incredible.

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Project Management

I've had the opportunity to work on several projects during my time with Sodexo. One project was the conversion to SAP. I assisted with the various SAP functional teams such as the Data Warehouse team, BI team and other miscellaneous teams to convert our mainframe batch schedule to AutoSys. This resulted in an AutoSys batch schedule that included approximately 5000 individual jobs. I was also involved in the ADP Conversion. I worked with the Labor Management team to automate over 60 interfaces between ADP and Sodexo. Additionally, I supported projects involving Labor Management and Food Management. I assisted both teams with automating batch schedules and file transfers. Moreover, I assist in handling all enterprise batch scheduling and file transfers that comprise 14,000 jobs.

Current Tasks

I currently work in the Production Control department, which provides IT operational support services in the areas of job scheduling and system monitoring. A key function of the department ensures the availability and quality of applications to meet Sodexo's business requirements. My primary duties impact the job scheduling sector. I administer and define the automation of our enterprise job schedule. I also facilitate file transfers both internally and externally and work on incident and problem resolution.

Other Projects Tom Has Worked On:
Food Management Systems
e-Procurement
Labor Management
ISO 20000 Certification Use

Education and Background

I have an Associate’s degree in Electrical Engineering and a Bachelor’s in Urban and Public Policy Studies. My previous IS&T experience was with one company, Tops Markets (a local supermarket chain), where I started as a help desk specialist, worked my way to supervisor, and ended up in the technical support department as an AIX/UNIX administrator.

Wow Factor

I love the fact that I get to work with almost every team within IS&T and AD&D, along with our customers in the financial service center in Buffalo. Our team plays a role in almost every system we provide to our customers.

Point of View

Sodexo is a great company to work for because…
I get to work for a company that cares not only about our customers, but also about its employees.

Sodexo is a great place to build a career because…
You get to work with a great team that is not only personally diverse, but also technically diverse. You get exposed to a large variety of technologies.

I would recommend Sodexo as an employer of choice because…
They care about me.

Personal Favorites

Blogs and Sites I Enjoy Reading:

http://gizmodo.com
http://digg.com
http://twitter.com
http://www.sodexocareers.blogspot.com

Favorite Places to Travel:
Walt Disney World or cruising in the Caribbean.

 

Network

Tom invites you to network with him on Twitter and LinkedIn

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