Maximo is a state-of-the-art Global Computerized Maintenance Management System (CMMS) designed to dramatically improve the ability to deliver innovative Facilities Management (FM) solutions, while helping to standardize core processes across all operating zones.

The main objectives of the Maximo project are to:

• Implement a global FM Enterprise Asset Management platform based upon IBM Maximo v7.5 with Service Provider
• Establish and embed global core metadata and operational processes within platform
• Integrate Maximo with financial, purchasing, reporting and client systems for optimal effectiveness
• Deploy the system progressively throughout Sodexo zones, countries and clients

The project team for this CMMS has been led by Sodexo’s Global Information Technology Officer and is composed of Systems Architects, Maximo Project Managers, Administrators and Functional Developers.

Technical Environment: Maximo Version 7.5x, BIRT Reporting tool, Application Designer, Oracle & SQL, Single SignOn, IBM WebSphere, AIX

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CaRMA is a back-office contract management application that provides master data for other systems used by Supply Management. Upon its full implementation in the USA, CaRMA will enhance our capabilities through:

• better synchronization of contract and purchase data across systems.
• better collaboration in the supply chain.
• timelier, transparent information to our supply chain.

Key business advantages are:

• improved data accuracy and synchronization with complete collaboration throughout supply chain.
• preferred product flagging alerts unit staff to the "right products, right price," ensuring that Sodexo's price, safety and quality controls are met.

CaRMA is one of the key systems that helped Sodexo's Supply Management team earn World Class Status from the Hackett Group. In 2010, CaRMA won Sodexo's Silver Spirit of Progress Award.

Technical Environment: .NET, J2EE, Oracle, EDW, SAP, Hyperion Essbase, Ariba

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Food Management Systems (FMS) is a web accessible tool designed to support Sodexo’s enterprise culinary planning processes. It serves as a centrally administered menu planning, recipe and cost management and food production planning tool. Food Management is designed to serve several purposes:

• To manage food production and nutrition at local units using centrally created standard recipes and ingredients.
• To properly scale and plan production menus based on expected customer volume.
• To estimate food costs based on product and ingredients costs and planned production.

Additionally, FMS supports common food planning processes across all divisions and integrates with Market Connection platform for planned food purchase visibility.
 
Technical Environment: .NET, C #, WCF, WPF, Entity Framework (EF), SQL Server

Meet some of our FMS Members: Tom Cipollina and Robin Cox

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The Market Connection is Sodexo’s web-based e-procurement system that automates and streamlines the process of inventory, ordering and invoicing. It provides a single source for all food, services and supplies procurement. The Market Connection captures accurate and timely purchasing activity that allows trend, movement and ad-hoc analysis on a real time basis providing feedback to both users and their management. It plays a key role in making Sodexo a world-class procurement company.

Technical Environment: Ariba, IBM WebSphere and Oracle as the core technologies for the overall solution.

Meet one of our Market Connection Members: Tom Cipollina

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Labor Management is a web-based tool that provides consistent labor procedures and processes across divisions and accounts. It’s flexible, comprehensive, highly customized solutions help simplify process flows and reduce duplication of effort. Labor Management’s primary objectives are to:

• manage labor costs by providing consistent control and schedule, collect and report time
• reduce managers’ workload by eliminating time spent manually calculating employees’ time worked.

Labor Management links to our Corporate Strategy by improving profit margins and labor productivity, and optimizing organizational effectiveness and efficiency. Since its implementation, Labor Management has eliminated double entries, linked to over 15,000 profit centers, connected to over 3,200 time clocks via telephone line or internet connection and has tracked payroll for over 100,000 paid employees via personal computers and time clocks using analog phone lines or internet access.  

Technical Environment: .NET 4.0, C#, WinForms (Smart Client Application), Oracle.

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ISO/IEC 20000 Sodexo has earned distinction from the IT Service Management Forum (itSMF) as the only foodservice and facilities management company in North America to receive International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) 20000 certification, the first worldwide standard specifically aimed at information technology service management. The standard benchmarks, promotes and recognizes an integrated set of management processes for the effective delivery of IT services to internal and external customers.

ISO/IEC 20000 provides a recognized and tested management system that allows an IT service organization to plan, manage, deliver, monitor, report, review and improve its services The certification, awarded to the Sodexo North American Data Center Operations, has been granted to an exclusive group of U.S. organizations since it was established by itSMF in 2005.

Meet some of our ISO Certification Use Members: Chris Riccio and Tom Cipollina

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The Enterprise Application Integration Program (EAIP) is a series of projects whose goal is to provide a flexible framework that will serve as a methodology for providing effective integration between North America's core systems (Food Management, Labor Management, SAP, Unit Financial System and Reporting).

The EAIP is the result of a strategic change of the IT department in its desire to move from technology based solutions to those modeled on business processes. Over time, this change will create an infrastructure that is agile to business needs by effectively aligning the four layers of Enterprise Architecture:

1. Business Architecture which identifies the kind of initiatives the business needs to incorporate to meet its strategies
2. Information Architecture that focuses on the information the business needs to meet its requirements
3. Application Architecture which distinguishes the applications required to support business and informational architectures
4. Technology Architecture that identifies the technologies required to make all layers work effectively

EAIP's resulting framework and methodology will utilize the following disciplines and technologies:

• Business Process Modeling
• System Use-Case Diagrams (Business Process Diagrams)
• Elements of Master Data Management
• Enterprise Service Bus
• Web Services

Once these foundational pieces are in place, future programs to include:

• Enterprise Master Data Management
• Data Governance
• Data Stewardship
• Service Oriented Computing

Technical Environment: Enterprise Services Bus, Web Services: SOAP, XML, WSDL

Meet one of our EAIP Members: Chris Riccio

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The Green Team at the Buffalo Service Center (BSC) is an energized group of employees organized to support Sodexo’s corporate sustainability objectives. The overall objective is to promote environmental and social stewardship by showing that we can run our local offices based on best-in-class standards.

The team’s key focus areas are:

• Reduce, reuse, recycle
• Energy efficiency
• Health and wellness
• Community engagement

In addition to many Green Team educational activities for all BSC employees, four action teams focus on:

Local Foods: Raise awareness of locally grown foods to promote healthy eating, support local businesses and reduce carbon footprint. Through education and application, the Green Team shares information about local healthy food options and the associated benefit, including Farmer’s Market Tour Days and the launch of an onsite farmer’s market at the BSC...

Paper Management: Reducing paper consumption and increasing the use of recycled paper at BSC is a primary goal of this action team. The team examines standard business practices, such as reducing the amount of printed financial reports, which has significantly impacted paper consumption in a short period of time. Additionally, the center converted to 40% post-consumer waste paper towels and eliminated the distribution of the BSC telephone directory.

Energy Efficiency: Identifying ways to enhance energy efficiency is the key focus of this action team. Through surveys and energy audits, the team assesses recommendations, barriers and resources for increasing energy efficiency at the BSC.

Recycling and Enhancement: Research and educate the BSC community about various successful recycling programs. The team launched recycling programs for computers and small electronics as well as created convenient recycling centers for all recyclable materials. New and improved signage helps “point the way.”

Meet one of our IT Green Team Members: Robin Cox

Blogs about Green Team Initiatives